Refund policy

We hope you love the items you purchase from Elmaro Inc. This Refund & Return Policy explains how Elmaro Inc (“we”, “us”, or “our”) handles returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States. We primarily serve customers within the U.S.

Our products mainly include baby gifts, nursery items, children’s room décor, soft home accessories, wall decorations, ornaments, and related lifestyle items for infants, toddlers, and children’s spaces.

Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day period may be rejected.

Conditions for Returns

To be eligible for a return and refund:

Items must be unused, clean, unwashed, uninstalled, and in their original condition.
All original packaging, labels, tags, manuals, accessories, inserts, and protective materials must be included.
You must provide proof of purchase, such as an order confirmation, receipt, or order number.

Because our products are commonly used in baby nurseries and children’s living spaces, we may refuse returns or issue only a partial refund if returned items show signs of use, washing, installation, damage, stains, scratches, missing parts, odors, pet hair, improper handling, or any condition that makes the item unsuitable for resale.

Baby, Nursery, and Children’s Décor Items

For hygiene and safety reasons, baby-related products must be returned in clean and resalable condition. Items that have been used, washed, placed in a crib or nursery, or handled in a way that affects cleanliness may not be eligible for a full refund.

For children’s room décor, wall decals, hanging decorations, mobiles, ornaments, and similar items, products must be returned unused and uninstalled. Items that have been assembled, attached to walls, hung, modified, cut, altered, or damaged during installation may not be eligible for return unless the issue was caused by a confirmed product defect.

Gift packaging, greeting cards, custom gift notes, and similar optional services are generally non-refundable once prepared or shipped.

Custom, Personalized, and Final Sale Items

Customized, personalized, made-to-order, or special-request items are not eligible for return or refund unless they arrive damaged, defective, or materially different from what you ordered.

Items marked as “Final Sale,” “Non-returnable,” or “Clearance” are not eligible for return or refund unless they arrive damaged or defective.

Contact Us Before Returning

We use different warehouses, fulfillment partners, and logistics providers. Return addresses may vary depending on the item and order.

Please do not send any item back to our office address or to the address shown on the package without prior approval.

Before returning any item, please contact our support team within the return period:

Email: info@elmarokids.com
Phone: +1 (720) 581-0460

Please include your name, order number, the item(s) you wish to return, and the reason for the return. Photos may be required depending on the issue.

If your return request is approved, we will provide the correct return warehouse address and any required instructions or reference number.

Returns sent without approval, sent to the wrong address, or sent without the required information may not be processed or refunded.

Return Shipping Costs

If the return is due to our error, such as the wrong item being shipped or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing supporting evidence.

If the return is due to personal reasons, such as change of mind, ordering the wrong item, choosing the wrong style, size, color, or design, you are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

Please provide your order number and clear photos or videos showing:

The item received
The outer shipping package
The inner packaging
Any damaged, defective, or incorrect areas

After review, we may offer a replacement, partial refund, or full refund where appropriate.

Please do not discard the item or packaging until the issue has been reviewed, as we may need additional information to complete the claim.

Refund Process

Once your approved return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method only.

Please allow 7–14 business days for the refund to appear in your account after it has been processed. Processing time may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different item, style, size, or design, please return the original item according to this Policy and place a new order on our Website.

Gift Orders

If an item was purchased as a gift, refunds will generally be issued to the original payment method used for the order. We are unable to refund a gift recipient directly unless otherwise required by law or approved by our support team.

Product Use and Safety

Our baby gifts and children’s home décor products are intended for normal household use and decorative purposes unless specifically stated otherwise on the product page.

Please follow all product instructions, age guidance, installation instructions, and safety warnings provided with the item. Decorative items, hanging ornaments, wall décor, mobiles, and similar products should be installed securely and kept out of reach of infants and young children where appropriate.

We are not responsible for damage caused by misuse, improper installation, unauthorized modification, normal wear and tear, or failure to follow care or safety instructions.