Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Elmaro Inc (“we”, “us”, or “our”).

Shipping Area

We currently ship orders within the United States only.

If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel the order and issue a refund to your original payment method.

Carriers

We work with reliable shipping providers such as USPS, UPS, FedEx, and other logistics partners to help ensure that your orders are delivered safely and efficiently.

The carrier used for your order may depend on package size, weight, destination, item type, and available shipping service options.

Order Processing Time

Our products mainly include baby gifts, nursery items, children’s room décor, soft home accessories, wall decorations, ornaments, and related lifestyle products for infants, toddlers, and children’s spaces.

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

During peak seasons, holidays, new product launches, or promotional periods, please allow additional time for order processing, quality checks, and packaging.

Packaging

We carefully package each order to help protect baby gifts, nursery décor, children’s room decorations, soft goods, and fragile decorative items during transit.

Depending on the product type, packaging may include protective wrapping, mailers, sturdy boxes, cushioning materials, inserts, or other protective materials.

For decorative, fragile, or gift-style items, additional protective packaging may be used to reduce the risk of damage during shipping.

Gift packaging, upgraded packaging, or special packaging requests may incur additional fees where available. Any applicable charges will be clearly displayed before checkout is completed.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, peak shipping seasons, high order volume, address errors, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, package size, weight, and selected shipping service.

Applicable taxes, if any, will be shown separately at checkout.

Free standard shipping is available on orders totaling $50.00 or more.

Please note that the order subtotal after discounts, coupons, or promotional credits are applied must still be $50.00 or higher to qualify for free shipping.

Additional fees may apply for gift wrapping, upgraded packaging, oversized items, fragile-item packaging, or expedited shipping services. Any additional charges will be disclosed before you complete your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for the carrier to update tracking details after the package has been shipped.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. This includes apartment, suite, unit number, ZIP code, and a valid phone number when required.

We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

Damaged, Lost, or Delayed Packages

Although we take care to package our products securely, damage or delivery issues may still occur during transit.

If your package arrives damaged, please contact us promptly and provide:

Your order number
Clear photos of the outer shipping package
Clear photos of the inner packaging
Clear photos or videos of the damaged item
A brief description of the issue

If your package appears lost or significantly delayed, please contact us with your order number and tracking information. We will help review the situation with the carrier where possible.

After review, we may offer a replacement, partial refund, full refund, or another appropriate solution according to our Refund & Return Policy.

Please do not discard the item or packaging until the issue has been reviewed, as they may be required for carrier claims or further inspection.

Baby, Nursery, and Children’s Product Shipping Notes

Some baby gifts, nursery décor, wall decorations, hanging ornaments, soft furnishings, or children’s room accessories may require careful packaging due to their shape, material, or decorative nature.

Please inspect your order after delivery and before use or installation. For safety and hygiene reasons, please ensure that all items are clean, undamaged, and suitable for their intended use before placing them in a nursery, child’s room, or around infants and children.

Decorative items should be installed securely and kept out of reach of infants and young children where appropriate.

Risk of Loss

The risk of loss or damage transfers to you once the package is handed over to the carrier, subject to applicable law.

However, we will make reasonable efforts to assist with delivery issues caused by carrier problems, weather delays, lost packages, or other uncontrollable shipping events in accordance with our policies.

Additional Fees for Packaging and Insurance

Some products may require additional protective packaging, oversized packaging, or shipping insurance due to their size, weight, fragility, or product characteristics.

Any related fees will be clearly disclosed at checkout before payment is completed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will be posted on our website with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Shipping Policy.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Elmaro Inc – Shipping Support
Email: info@elmarokids.com
Phone: +1 (720) 581-0460
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States